Refund policy
Shipping
01
Processing & Delivery
Processing Time1–3 business days after order is placed
Delivery Time3–6 business days after shipment
Shipping DaysMonday through Friday (excluding public holidays)
TrackingOnce your order ships, you will receive an email with your tracking number
02
Shipping Delays
During periods of high order volume (e.g. sales events or holidays), processing times may be slightly longer than usual. We will notify you if your order is significantly delayed.
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Shipping Questions
DEEN INTR – Customer Service
Email: info@deenintr.com
WhatsApp: +31 6 83422444
Mon – Fri, 9:00 AM – 5:00 PM
Returns
01
30-Day Returns
Return Policy
You may request a return within 30 days of receiving your order. Items must be unworn, unwashed, and returned with their original tags attached.
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How to Return an Item
1
Contact Us
Reach out via email or WhatsApp. Please include your order number and the reason for your return.
2
Receive Instructions
We will send you the next steps along with a return form.
3
Ship the Item
Pack the item securely and send it to the address we provide.
4
Refund
Once we receive and inspect the item, your refund will be issued within 5–7 business days to your original payment method.
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Store Credit Only
Sale Items
Returns on discounted (sale) items are eligible for store credit only — refunds to the original payment method are not available for sale purchases. Store credit does not expire.
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Non-Returnable Items
Items without original tags or that have been worn
Items returned after the 30-day return window
Hygiene products (e.g. bidets) once opened
05